Sherry Hu was extremely valuable with this order and kept in touch throughout the entire process. This review is for the 1M ignitor order and the 4/5 stars is based on how they are packaged. The igniters themselves are fine, however they come bundled all together in a zip lock bag inside the box instead of being individually bundled like the longer versions. This makes it extremely difficult to pull a single igniter out of the bundle because they are all tangled with the others.